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Partner Support Center
One stop shop for all of your questions, concerns, and needs. Track the shipping status of your package, contact us, and more.
Common Questions
1. How do I place a reorder?
You can reorder anytime through your Partner Dashboard on our website. Simply log in, browse our wholesale catalog, and add products to your cart.
2. Can I set up automated recurring orders?
Yes! If you want a consistent inventory flow without placing manual orders, we offer a subscription-based auto-replenishment option. Contact us to set up a recurring order schedule.
3. How do I track my orders?
You can track your orders by logging into your Partner Dashboard and clicking on Order History. Tracking details will also be sent to your email once the order ships.
4. How long does shipping take?
• Orders are typically processed within 1-2 business days.
• Standard shipping takes 3-5 business days.
• Expedited shipping is available upon request.
5. What happens if an item is out of stock?
If an item is temporarily out of stock, you’ll be notified at checkout. You can either:
• Opt for backorder placement, and we’ll ship it as soon as it's available.
• Select an alternative product from our inventory.
• Receive a notification when it's restocked.
6. How do I update my account details (billing, shipping, email, etc.)?
Log into your Partner Dashboard, navigate to Account Settings, and update your information.
7. Can I change or cancel an order after placing it?
If you need to modify an order, contact us within 24 hours of placing it. While we are unable to make guarantees, we’ll do our best to accommodate changes before it ships.
8. What if my order arrives damaged or incorrect?
• Damaged products: Report within 7 days of delivery for a replacement or store credit.
• Incorrect orders: Contact us immediately, and we’ll rectify the issue.
9. How much product should I keep in stock?
Most partners order a 4-6 week supply to ensure consistent availability for treatments and retail sales. We recommend analyzing your patient demand and ordering accordingly.
10. What’s the best way to introduce Kannaco topicals in my practice?
• Apply topicals during treatment to demonstrate their benefits in real time.
• Educate patients using the brochures and product guides we provide.
• Offer take-home samples to encourage retail purchases.
• Keep products visible near the checkout area.
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